Care. Warmth. Integrity.

Welcome to Mercie Grace Care

At Mercie Grace Care, we are more than just a care provider; we are a compassionate partner committed to improving the quality of life for individuals across Leicestershire and Nottinghamshire. Our dedication to care, warmth, and integrity shines through in every service we offer, ensuring each person receives the personalised attention and support they deserve.

A smiling caregiver holding hands with a happy elderly woman, showing companionship and support.
A cheerful elderly woman laughing while talking with her caregiver in a bright, welcoming room.

What we believe

We believe that everyone deserves to live a life filled with dignity, respect, and compassion. Founded on a strong commitment to improving the quality of life for individuals across Leicestershire and Nottinghamshire, our mission is to provide exceptional care that goes beyond meeting needs, focusing on nurturing the human spirit.

Our Services

Our journey in providing exceptional care begins with a team that is passionate about making a difference. At Mercie Grace Care, we recognise that everyone has unique needs. Whether you require daily support, compassionate companionship, or specialist care, our dedicated professionals are here to walk with you every step of the way. Your wellbeing is our top priority, and we consider it a privilege to be part of your life. Let us be your trusted partner as you take the path toward a brighter, healthier future.

We assist with

  • Personal care
  • Housekeeping and domestic support
  • Shopping assistance
  • Companionship and social visits
  • Accompaniment to appointments and outings
  • Support for individuals with physical disabilities, autism, old age, or frailty
  • Medication administration and reminders

Packages

  • Daytime care service
  • Live-in care service
  • Sitting service
  • Waking nights
  • Sleeping nights

Palliative Care

  • Comfort-centred support for individuals with serious or life-limiting conditions
  • Focus on pain management and symptom control
  • Emphasis on emotional wellbeing and holistic care
  • Ensures clients live with dignity, comfort, and peace during difficult times

Meal Preparation and Nutrition

  • Promotes good nutrition to support overall health and wellbeing
  • Meals prepared according to individual dietary needs and preferences
  • Ensures every meal is both nutritious and enjoyable
  • Includes assistance with feeding when required

Condition-Led Care

  • Experienced in supporting clients with a wide range of medical conditions
  • Includes care for individuals living with Parkinson’s disease and Multiple Sclerosis
  • Tailored support for clients with complex health and mobility needs
  • Focus on maintaining comfort, independence, and dignity at all times

Dementia Care

  • Specialist care for individuals living with dementia or Alzheimer’s disease
  • Focus on enhancing quality of life and preserving independence
  • Includes cognitive stimulation activities to promote mental engagement
  • Support with daily routines in a calm and reassuring environment

Respite Care

  • Provides temporary relief for primary caregivers
  • Ensures continuity of care and peace of mind
  • Flexible support options available for short- or long-term needs
  • Delivers compassionate care in a safe and familiar environment

Learning Disabilities

  • Skilled support for individuals with learning disabilities
  • Personalised care plans tailored to each person’s needs and abilities
  • Encourages personal growth, development, and greater independence
  • Focus on promoting confidence and inclusion in everyday life

care Options

What Makes Our Carers So Brilliant

Our carers are the heart and soul of what we do. Every member of our team is carefully chosen not only for their skills and qualifications but also for their genuine passion for making a difference in the lives of others. Here’s what sets our carers apart:

01

Dedication and Compassion

Our carers are deeply committed to delivering care that goes beyond meeting basic needs. They build genuine relationships with those they support, offering companionship and emotional care that truly makes a difference.

02

Professional Excellence

All our carers undertake rigorous training and are equipped with the knowledge and skills needed to deliver the highest standard of care. They stay up to date with the latest best practices in care provision to ensure our clients receive the best possible support.

03

Empathy and Understanding

Our carers approach every situation with empathy and understanding, always taking into account the unique circumstances and needs of each individual. They listen, they care, and they provide support to clients and their families every step of the way.

04

Respect and Dignity

We believe that everyone deserves to be treated with dignity and respect. Our carers uphold this belief in everything they do, ensuring our clients always feel valued and respected.

05

Tailored Support:

Our carers understand that everyone has unique needs and preferences. They take the time to personalise each care plan, ensuring the support provided is not only effective but also meaningful and in harmony with each client’s lifestyle and values.

06

Continuous Learning

Our team is committed to continuous professional development. They take part in regular training and learning opportunities to keep their skills sharp and their knowledge up to date, enabling them to provide innovative care solutions and respond effectively to any challenges that arise.

Types of Home Care

  • Visiting Care: Flexible visiting care services offering support with daily tasks, personal care, and companionship, helping clients maintain their routines and independence.
  • Live-In Care: Round-the-clock care for clients who require continuous support and companionship in the comfort of their own homes.
Care Process

How It Works

At Mercie Grace Care, arranging care is simple. We begin with an in-depth consultation, followed by a comprehensive assessment of your needs. Our experienced team then matches you with a suitable carer who will provide the personalised support you require.

Costs and Funding

We provide clear, transparent information about the cost of our services, along with guidance on funding options and financial planning to help make quality care accessible to everyone.

Carer Information

Carer Recruitment

Our carers are carefully chosen, rigorously trained, and professionally managed to maintain the highest standards of care. We prioritise compassion, competence, and dedication throughout our recruitment process.

Regulated Care

As a fully regulated care provider, Mercie Grace Care directly employs its carers, ensuring consistent, high-quality service delivery and accountability across all areas of care.

Careers in Care

We offer rewarding career opportunities within the care sector, with ongoing training and professional development to support every team member’s growth and excellence in care.

Testimonials

What Our Clients Say

JW: “The support we received from Mercie Grace Care was outstanding. They genuinely care about their clients and their families. The personalised care plan they created for my father has made such a positive difference in his life. I would highly recommend them.”

GM’s Daughter: “The Mercie Grace carers are the best we’ve ever had. The whole family is very happy with the service, and Mum is well looked after and content.”

CF: “I’m very happy with the care I’m receiving. All the carers are lovely and caring, and they’ve made my life so much better. TB, my carer, is humble and wonderful.”

MB: “Choosing Mercie Grace Care was the best decision we made for my mother. The team is responsive, reliable, and genuinely compassionate. They ensure all her needs are met, and she looks forward to their visits every day. I would highly recommend them.”

Where Compassion Meets Excellence.

Discover how Mercie Grace Care can meet your individual care needs. We are here to provide the support and compassion you deserve.

The professional training for our care team is proudly delivered by our sister company, Ennjay Care Skills
Proud sponsors of Homeless Soldier Project
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Privacy Policy

Mercie Grace Care Limited Mercie Grace Care Limited provides home care and support services. This policy explains how we use personal information when you visit our website, contact us, enquire about care, receive our services or apply to work with us.Mercie Grace Care Limited is the data controller for the personal information described in this policy. We are registered with the Information Commissioner’s Office (ICO) under registration number ZB567205. (ICO)

Information we collect

The information we collect depends on your relationship with us. It may include:
  • Your name, contact details and the content of messages you send us.
  • Information about the care you need, your preferences, your health and your support arrangements.
  • Contact details for family members, representatives and other people involved in your care.
  • Information needed to arrange services, manage payments and respond to concerns.
  • Application details, employment history and references if you apply for a role.
  • Basic information about how you use our website, subject to the cookie choices described below.
We may receive information directly from you or, where appropriate, from a family member, representative, healthcare professional, local authority or other organisation involved in arranging your care.

How we use your information

We use personal information to respond to enquiries; assess, arrange and deliver care; maintain care records; communicate with people involved in your care; manage our services and payments; recruit staff; handle feedback or complaints; and meet our legal and regulatory responsibilities.We use information only where we have a lawful basis under UK data protection law. Depending on the purpose, this may be necessary to provide a service under a contract, meet a legal obligation, protect someone’s vital interests or pursue a legitimate interest, such as responding to an enquiry or managing our services. Where we rely on consent, you may withdraw it at any time.Health information requires an additional legal condition. Where applicable, we process it because it is necessary to provide or manage health or social care, subject to the safeguards required by law. (ICO)

Who we share information with

We share information when it is needed to provide safe, coordinated care or meet a legal obligation. Recipients may include our authorised staff, healthcare and social care professionals, commissioners, regulators, insurers and suppliers who support our systems or services.We do not sell your personal information. We require organisations that process information on our behalf to protect it and use it only for the agreed purpose.

How we protect and retain information

We use appropriate organisational and technical measures to protect personal information and limit access to people who need it for their work.We keep information for as long as necessary for the purpose for which it was collected, taking account of applicable care record, employment, financial and legal retention requirements. We then securely delete or anonymise it.

Cookies and website analytics

Our website may use essential cookies needed for it to work. If we use optional analytics, advertising or similar cookies, we will explain their purpose and provide an appropriate choice before placing them, unless an exemption applies. You can also manage cookies through your browser settings. (ICO)

Your rights

Subject to the circumstances and any legal exemptions, you may ask to access your personal information, correct inaccurate information, have information erased, restrict or object to its use, or receive certain information in a portable format. You may also withdraw consent where consent is the basis for its use.To make a request or raise a concern, contact us at enquiries@merciegrace.org or +44 116 319 3033. You also have the right to complain to the Information Commissioner’s Office. (ICO)

Changes to this policy

We may update this policy as our services or information practices change. The latest version will be published on this page.
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